got24Privacy Policy

This page describes what we collect when you use got24 and how we keep that data protected. When you open an account, deposit funds via QRIS or e-wallet, place bets on Liga 1 fixtures, or play live-dealer tables, we collect certain information about you. We use that information to verify your identity, process your payments, comply with regulations, and improve our platform. We do not sell your data to third parties, and we encrypt all sensitive information during transmission and storage.

Our privacy practices are designed around transparency and your control. We explain exactly what we collect, why we collect it, and how long we keep it. We also describe your rights—including the right to access your data, correct it, or request deletion (subject to legal obligations). If you have questions about how we handle your information, contact our support team through the channels listed at the end of this policy.

By using got24, you agree to the data practices described here. If you do not agree with how we handle your data, do not open an account or use our platform. This policy applies to all users of got24, regardless of location, though your specific rights may vary depending on the laws of your jurisdiction.

What Data We Collect on got24

We collect different types of information depending on how you interact with got24. When you register an account, we collect your name, email address, date of birth, phone number, and government ID number. This information is required for KYC (Know Your Customer) verification, which confirms your identity and ensures compliance with anti-money-laundering regulations.

When you deposit funds, we collect information about your chosen payment method. If you use QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we receive transaction details including the amount, timestamp, and reference number. We do not store your full payment credentials (such as your complete card number or e-wallet password)—that information is handled directly by our payment processors under their own security protocols.

We also collect activity logs. When you place a bet on Piala AFF, play blackjack, or spin a slot game, we record the bet amount, the outcome, the timestamp, and your account balance before and after. We collect device information including your IP address, browser type, operating system, and device identifier. This helps us detect fraud, understand user behavior, and troubleshoot technical issues.

Cookies and Tracking Technologies

We use cookies to remember your login status, store your preferences, and track your session on got24. Cookies are small text files stored on your device. Most are session cookies that expire when you close your browser. Some are persistent cookies that remain on your device for longer periods to remember your preferences.

We also use analytics tools to understand how users navigate our platform. These tools collect anonymized data about which pages you visit, how long you stay, and which features you use. This information helps us improve got24's design and functionality. You can disable cookies in your browser settings, though this may limit some features of our platform.

How We Use Your Data

We use your data for several purposes. First, we use it to verify your identity and comply with regulatory requirements. KYC verification protects both you and us by confirming that accounts are opened by real people and preventing fraud. Second, we use your data to process your deposits and withdrawals. We share payment information with our payment processors (such as mobile banking providers or local payment) only to the extent necessary to complete your transaction.

Third, we use your data to operate got24. We track your bets and game play to settle outcomes, calculate your balance, and detect errors or disputes. Fourth, we use your data to communicate with you. We send account notifications (such as withdrawal confirmations), respond to your support requests, and notify you of platform updates or maintenance windows.

Fifth, we use your data to detect and prevent fraud. We monitor for suspicious patterns—such as multiple accounts from the same device, unusual betting behavior, or rapid deposit-and-withdrawal cycles—to protect our platform and other users. Sixth, we use anonymized data to improve got24. We analyze trends in user behavior, game popularity, and payment method preferences to enhance our platform.

Identity verification: Name, date of birth, government ID; used for KYC and regulatory compliance
Payment processing: Payment method details, transaction amounts, timestamps; shared with payment processors only
Activity tracking: Bets, game play, balance changes, device info; used for settlement, fraud detection, and platform improvement
Communication: Email, phone number; used for account notifications and support responses

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to operate got24 or comply with law. Our payment processors (online payment providers, e-wallet, mobile banking, bank partners) receive your payment information to process deposits and withdrawals. These processors are bound by strict data-protection agreements and use your data only for payment processing.

We may share your data with regulatory authorities, law enforcement, or government agencies if required by law or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. We do not share your data with marketing partners, advertisers, or data brokers. We do not sell your information.

Our servers may be located outside your jurisdiction. If you are accessing got24 from Jakarta, Surabaya, Bandung, or Medan, your data may be processed and stored on servers in other countries. By using got24, you consent to this international data transfer. We apply the same security standards to all data, regardless of server location.

Data Retention and Deletion

We retain your data for as long as necessary to operate got24 and comply with legal obligations. Your account information (name, ID, contact details) is retained for the life of your account and for a period after account closure to comply with anti-money-laundering regulations. Transaction records (deposits, withdrawals, bets) are retained for a minimum of five years to support regulatory reporting and dispute resolution.

If you request deletion of your account, we will close your account and anonymize your personal data where possible. However, we will retain transaction records and activity logs as required by law. We cannot delete data that is subject to legal holds or regulatory requirements.

You have the right to request access to your data, correct inaccurate information, or request deletion (subject to legal obligations). To exercise these rights, contact our support team with your account details and a clear description of your request. We will respond within a reasonable timeframe, typically within 30 days.

Your data rights on got24

Right to access: request a copy of all data we hold about you
Right to correct: update inaccurate or incomplete information
Right to delete: request deletion of your data (subject to legal obligations)
Right to object: opt out of certain data uses, such as analytics
Right to data portability: request your data in a portable format

Security and Encryption

We at got24 protect your data using industry-standard security measures. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) encryption. Your password is hashed and salted, meaning we do not store your actual password—only a cryptographic representation of it. If you forget your password, we cannot retrieve it; we can only send you a reset link.

We strongly recommend enabling two-factor authentication (2FA) on your got24 account. 2FA adds an extra layer of security by requiring you to enter a code sent to your phone when you log in. Even if someone learns your password, they cannot access your account without your 2FA code.

We monitor our systems for unauthorized access and maintain access controls to limit who can view your data. Our staff access your data only when necessary to support your account or investigate issues. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any changes on this page and update the "last modified" date at the top. Your continued use of got24 after changes are posted constitutes acceptance of the updated policy. If we make material changes that affect how we use your data, we will notify you via email or through a prominent notice on our platform.

Contact Us About Your Data

If you have questions about this privacy policy, how we handle your data, or if you wish to exercise your data rights, contact our support team. You can reach us via email at the address listed on our FAQ page, through the live chat feature available during business hours on our platform, or by submitting a support ticket via your account dashboard.

We also maintain a dedicated privacy team to handle data-related inquiries. If your question is not resolved by our general support team, you can request escalation to our privacy team. We will respond to all data requests within a reasonable timeframe, typically within 30 days.

Our commitment to your privacy is central to how we operate got24. We believe that transparency and user control over personal data build trust. If you have concerns about how we handle your information or if you believe we have violated your privacy rights, we encourage you to contact us immediately so we can address your concerns.